For customer complaints, please contact Swiss Post Customer Service.
Tel.: 0848 888 888 E-mail: firstname.lastname@example.org
Tel.: 0848 888 888 E-mail: email@example.com
PostCourage, a whistleblowing platform to report potential breaches and improper practices anonymously and in a completely confidential way.
Integrity Platform FAQs
- How is anonymity guaranteed?
How is anonymity guaranteed?Your IP address and your current location will not be saved at any point when using the EQS Integrity Line. After submitting your report, you will receive details for accessing the EQS Integrity Line inbox so that you can continue communicating with us by encrypted means. The data you provide is saved in a specially secured database by EQS. All data saved in the database is encrypted by EQS using state-of-the-art technology. The EQS Integrity Line does not receive access to case content at any point.
- What is whistleblowing? How is whistleblowing regulated by law?
What is whistleblowing? How is whistleblowing regulated by law?Introduction
Swiss Post is committed to an effective compliance regime. For this purpose, it operates a company-wide compliance management system. One component of Swiss Post’s compliance management system is the whistleblowing/reporting platform Swiss Post Courage.
The term “whistleblowing”
“Whistleblowing” refers to the reporting of illegal, illegitimate and immoral practices to a suitable authority by an insider (the whistleblower).
Swiss Post Courage
Swiss Post is a learning organization, and is very keen for illegal, illegitimate and immoral practices to be reported so it can deal with them and improve its compliance management system. Swiss Post Courage is a whistleblowing platform that employees can use to submit reports within Swiss Post. Any reports submitted through Swiss Post Courage go directly to Group Audit. Once the report has been received, Group Audit decides on subsequent action.
External reporting (e.g. anything released in public) can have a vastly detrimental, irreparable effect on Swiss Post. As such, any external reporting can result in Swiss Post taking legal action (relating to labour law in particular) against the employee.
If employees submit a report through Swiss Post Courage, they are not breaching the duty of loyalty under Article 321a of the Swiss Code of Obligations, nor are they breaching business secrecy under Article 162 of the Swiss Criminal Code.
As a rule, reports submitted through Swiss Post Courage never result in sanctions against the employee who submitted the report.
How to go about submitting a report
If an employee has identified or suspects illegal, illegitimate or immoral practices, they should report it to their line manager. If the employee feels submitting a report to their line manager is not appropriate, then they should submit a confidential/anonymous report to Group Audit through Swiss Post Courage.
- Why does Swiss Post need a reporting platform?
Why does Swiss Post need a reporting platform?Trust and credibility are a high priority for Swiss Post. A crucial element in maintaining this trust and credibility is ensuring that all employees and partners act in accordance with the law and regulations and in an ethically correct way. As a learning organization, Swiss Post has a great interest in ensuring that improper practices and breaches are reported. This is why employees have a duty to report. As a whistleblowing platform, PostCourage provides a way to report potential breaches and improper practices, and, if desired, in a way that is also anonymous and completely confidential.
Of course, Swiss Post employees always have the option of approaching in confidence their line manager, HR, or the Compliance department in the first instance.
- What improper practices and breaches am I obliged to report?
What improper practices and breaches am I obliged to report?Employees have a duty to report, which can be fulfilled by submitting a report using PostCourage. PostCourage is intended especially for reports relating to wage inequality, procurement, data protection, competition, Swiss Post services, corruption and the Code of Conduct.
You can of course submit reports about improper practices and breaches relating to other areas.
- What about the media, social networks and whistleblowing platforms on the Internet?
What about the media, social networks and whistleblowing platforms on the Internet?A report submitted outside a responsible framework can very quickly take on its own dynamic which you will no longer be able to influence and which may have very severe consequences.
Whistleblowers also risk a lot in terms of their relationship with their employer, if it becomes known who informed the public. If an employee does not use official channels and publicizes an improper practice before giving their employer the opportunity to eliminate the practice internally, the action may in our view represent a gross breach of trust and make the continuation of the employment relationship untenable for the employer.
- What happens after a report?
What happens after a report?All reports are made using the secure EQS Integrity Line to specially authorized individuals at Swiss Post. To the extent that it is necessary, specially authorized persons from our subsidiaries may also be entitled to view your data. All persons authorized to view your data are expressly obliged to maintain confidentiality. If the suspicion of improper practices or breaches is substantiated, specialists will be brought in to launch an investigation. You will be notified once the investigation of the reported incident has been completed. The investigation may take several months, especially in complex cases. The outcome and result of the investigation will generally not be communicated to you for practical and legal reasons (particularly data and privacy protection).
- Who will be notified of my report?
Who will be notified of my report?The report will be brought to the attention of Group Audit. Group Audit will inform Executive Management and the Chair of the Board of Directors about reports that have been submitted. Apart from this, it will not be revealed in investigations that a PostCourage report triggered the investigation.